FAQS
WHAT PAYMENT METHODS DO YOU ACCEPT?
We currently only accept Zelle, Cash, and Cash App. We will try to add more methods for your convenience in the future.
I WANT TO SEE A KITTEN FIRST AND THEN PAY THE DEPOSIT
Unfortunately, we can't hold any all without a deposit. You will have the option of a video call with the kitten before putting down any deposit.
However, as a buyer before, I completely understand the fear of getting scammed, we can make it work for you with an extra charge of a $300 non-refundable fee when decide to pay in full at pick-up. For this option, to protect the business, you are required to sign a contract indicating that you will pay a non-refundable $300 fee regarding buying the kitten or not. For this, contact us via email on the website or text us at (601)919-7306
DO YOU OFFER CURBSIDE PICK-UP?
Yes, we do offer curbside pick-up through appointment only.
DO YOU OFFER SAME-DAY DELIVERY?
Yes, We do offer same-day delivery on a few kittens. For this, contact us through our email or text (601)919-7306
FAQS
HOW CAN I MAKE ORDER?
Dear Customer! Please, before you reserve a kitten and send us a deposit or payment, inform our team of your intention and make sure that this kitten is still available. The fee/payment will be returned automatically if we have not confirmed that a specific kitten is available for reservation or it could be transferred to any other kitten of your choice.
HOW CAN I PAY FOR THE REST?
If we organize the delivery for you, an invoice will be sent for the rest amount via email. You can pay online by credit card. The payment has to be completed no later than 2 days before the delivery date.
If you come to pick up the pet yourself, you pay the rest on the spot on the pickup date.
ARE YOU BREEDER?
No, we are not breeders. We are an online store that works with breeders from around the Country. Our two main locations are in Viet Nam and the USA.
I DON'T WANT TO NEUTER/SPAY MY KITTEN, WHAT SHOULD I DO?
There are two options.
1. You have to but the breeding rights from the breeder. The rights are usually around 1000$. (Need to clarify with the breeder). It allows you to breed a kitten for selling or just for yourself.
2.The second option you will neuter/spay a kitten by yourself later and send us documents of a successful operation. Also, we strongly recommend neutering /spaying a kitten at an early age, as it positively affects its health. Prolongs it’s life and prevents many diseases also like cancer. We invite you to familiarize yourself with some information concerning neutering/spayin on our page FAQ and hope you will find it useful and helpful.
FAQS
The answers you need
REFUND POLICY
In case Pet is found unhealthy at the moment of its acquisition confirmed by the Licensed Veterinary Clinic, the seller undertakes to accept the Pet’s return and shall issue a store credit of the amount been paid.
In case of dissatisfaction of the buyer with the purchased Pet and cases of theft, problems with the toilet, appearance of allergy in the family, etc., the buyer has no right to demand from the seller a refund or any other compensation of damages.
Seller reserves the right to the first refusal in the event that the Buyer is unable to house, care for, and maintain the Pet.
The Pet should never be put into a rescue situation or humane society but should be returned to the seller to be re-homed if necessary without any refund.
WHAT'S INCLUDED?
Pet/vet passport with all records
Fully vaccinated required kitten age
Deworming
Health guarantee
Information and care instructions
7 days a week support with all kitten needs
I WANT TO TRANSFER MY DEPOSIT FOR ANOTHER KITTEN
Unfortunately, deposits are not transferable for other kittens, except the one you have chosen. The reason is that upon request, a deposit is paid to the breeder in order to keep the kitten for you. Arrangements and exceptions can be made ONLY under certain situation